Refund & Cancellation Policy

At Metra Silver, we strive to ensure complete transparency and satisfaction with your jewelry purchases. Please review the following policy carefully before completing your order:

1. All Sales Are Final
Once a purchase is made—whether through our in-house brand Anoraa, our tied-up jewelry partners, or our online platforms (website/app)—no refunds, returns, exchanges, or cancellations will be permitted under any circumstances. This policy applies to all transactions, including but not limited to:

• In-store purchases (Anoraa or partner shops).
• Online orders via our website or app.
• Customized or personalized jewelry.

We strongly advise customers to review product details, sizing, and preferences thoroughly before completing a purchase.

2. Cancellation Policy
Orders cannot be canceled, altered, or modified once payment is confirmed. This includes requests to change designs, sizes, or delivery details after purchase.

3. Product Inspection
Customers are encouraged to inspect jewelry upon delivery. While we ensure rigorous quality checks, Metra Silver assumes no liability for post-purchase damages, wear, or loss.

4. Contact Us
For inquiries or concerns about your order, contact our team at [insert email/phone]. While we cannot process refunds or returns, we are happy to address questions related to your purchase.

5. Policy Updates
Metra Silver reserves the right to update this policy at any time. Changes will be effective immediately upon posting to our website/app.

By purchasing from Metra Silver, you acknowledge and agree to this Refund & Cancellation Policy. Thank you for trusting us with your jewelry needs.

For any questions or concerns regarding this policy, please contact us at support@metrasilver.com.

Last Updated: 19th May 2025