Frequently Asked Questions
Metra is a mobile app that allows users to save in digital silver, which is then used to purchase physical silver securely stored on their behalf.
Metra - The Silver App is a unit of METRA DIGITAL PRIVATE LIMITED.
Users save in digital silver through the Metra app. The saved amount is used to buy physical silver, METRA procure 999 Pure Silver and store them in secure vaults To ensure safety and reliability.
Digital silver represents your ownership of physical silver stored safely by Metra on your behalf.
Security and Reliability are Paramount: We back your digital savings with physical 999 Pure Silver, sourced directly and stored under the highest security standards in certified vaults. This ensures the intrinsic value behind your holdings. Strategic Flexibility: Metra manages the timing of physical silver purchases on your behalf. While our goal is always to convert your savings into silver, we may strategically hold funds as cash during certain market conditions, awaiting optimal opportunities to acquire silver at the best value. Rest assured, your funds are always allocated either as physical silver securely vaulted or as cash held by the company. Your Silver, Guaranteed: Regardless of whether your savings are held as silver or cash at any given moment, Metra guarantees that the full silver equivalent of your accumulated savings will be reflected and physically delivered to you upon completion of your savings goal. We are committed to delivering the silver you've saved for.
The difference is due to the spread, which covers operational costs. Metra charges a minimal spread between 4.49% to 7.99% to ensure a fair and transparent pricing structure, much lower than what is commonly charged in offline markets.
The 'spread' refers to the difference between the buying and selling price of silver at the same time. On Metra, we maintain a minimal spread between 4.49% to 7.99%, which is significantly lower than the market norm of over 10% in many physical stores.
Yes, to ensure safety and reliability, METRA procures 999 Pure Silver and store them in secure vaults.
A vault is a reinforced, often underground, room or container made of strong materials like steel and concrete.Used by banks, jewelers, and individuals to store money, gold, documents, or other valuables securely. Typically features heavy doors, locks, and security systems to prevent unauthorized access. For a digital silver savings app like METRA, a vault is such a facility where your purchased silver is stored (digitally or physically backed), ensuring it’s safe & insured.
Yes, you can withdraw your savings after a 24-hour lock-in period.
No, Metra offers free storage and maintenance for your physical silver.
Yes, there are additional charges like GST ( now 3%) when saving silver through Metra. It is applicable for all digital Silver as per the GST council. But no worries, same or may be more thant amount you will get as free coins. These free coins can be used while buing Jewellary eithter from anoraa (In house Jewellary Brand by METRA ) or from the tied up Jewllery Brand in both online & offline.
You can purchase 999 silver coins and 925 sterling silver jewelry through Anoraa or partner online/offline stores.
Anoraa is Metra's e-commerce platform offering a wide selection of silver jewelry.
Yes, you can use your silver savings to shop at offline stores partnered with Metra.
There is a 24-hour lock-in period before you can withdraw your savings.
Yes, your silver is stored securely in secure vaults. Metra ensures complete transparency and safety.
Yes, the Metra app allows you to monitor and manage your digital silver savings in real time.
Yes, the Metra app allows you to monitor and manage your digital silver savings in real time.
Yes, Metra is available as a mobile app for easy and secure access to your silver savings.
Yes, your digital silver is always backed by physical silver and can be converted as per your request.
No, Metra does not charge any account or membership fees.
This feature may be introduced in future updates. Stay tuned for gifting options.
The value of your silver savings is based on real-time market prices daily basis.
Yes, Metra provides dedicated customer support through the app and website.
Metra operates under METRA DIGITAL PRIVATE LIMITED and follows best practices in digital finance.
Metra offers 999 purity silver coins and 925 sterling silver jewelry.
Currently, Metra is available for users within India.
Cancellations depend on the order status. Contact support for help.
Delivery times vary by location, typically within 5-7 business days.
Yes, you can redeem your silver after the lock-in period. You need to pay the Spread value between 4.49% to 7.99%.
Download the Metra app and complete the quick registration process to start saving.




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